Effective CRM
RSSTwitterFacebookLinkedInGoogle+
  • Home

The Best is Yet to Come in Social

On December 30, 2011 By Esteban Kolsky

Trust me, it sounds better if you sing it with Tony Bennett’s voice and to the melody of “The Best Is Yet To Come” (here is a video of him and Diana Krall singing it — Merry Christmas and Happy New Year present from me to you).

The truth is that I have [...]

Continue Reading

Rethinking “Social” in 2012

On December 18, 2011 By Prem Kumar Aparanji
Source: Spiegel.deI am passionate. Passionate in all things that allow us all, the humanity, to make the world a better place. But since that's kind of a tall order and a huge field to work in, I chose Customer Relationship Management back in 2000...
Continue Reading

Lists, lists, lists and Thank You!

On December 16, 2011 By Wim Rampen
A year of blogging in lists, tweets, comments & a big Thank You! [[ This is a content summary only. Visit my website for full links, other content, and more! ]]
Continue Reading

The Contact Center of the Future

On December 15, 2011 By Mitch Lieberman
The future of customer service is agility; the ability to adapt to the changing needs of your customers The future of service excellence is differentiation, the ability to create personalized and engaging service experience The future of service process is contextual optimization; the capability to coordinate and/or collaborate, internally, while staying focused on supporting customer [...]
Continue Reading

Customer Service in 2012 and Beyond Technology..

On December 9, 2011 By Wim Rampen
We do not need more technology to help us squeeze the last drop of operational excellence out of our front-line service staff, We do not need large investments in Social tooling (for one, most of it is not that expensive) and Customer Service managers ...
Continue Reading

Customer Service in 2012 and Beyond

On December 6, 2011 By Esteban Kolsky

I wrote a great (by my standards) post on where Customer Service is going in 2012 and beyond including investment areas, percentage growth by budget, and more — all based on what I am hearing from clients and trusted sources.

Check it out at Moxie’s Blog.

(feel free to leave comments below or [...]

Continue Reading

Customer Service Done Right In 10 Easy Steps – Step 10

On December 5, 2011 By Kate Leggett (Forrester Research)
We live in a world of increasing complexity: increasing number of communication channels, explosion of social data, intertwining of sales, marketing and customer service activities, growing amount of information and data that customer service agents ne...
Continue Reading

Customer Service Done Right In 10 Easy Steps: Step 10

On December 5, 2011 By Kate Leggett (Forrester Research)
We live in a world of increasing complexity: an increasing number of communication channels, an explosion of social data, the intertwining of sales, marketing, and customer service activities, and a growing amount of information and data that customer ...
Continue Reading

Customer Service Done Right In 10 Easy Steps: Step 9

On December 1, 2011 By Kate Leggett (Forrester Research)
Step 9 of my 10-step program on how to master your service experience is to leverage social technologies for customer service. Your customers are using social media in their private lives. Facebook has over 800M users that collectively spend over 3 bi...
Continue Reading

6 CRM Steps to Great SEx

On December 1, 2011 By Mike Boysen
Stairway-To-Success

I’ve had this one up on my board for months!

Over in the Accidental Community we discuss CRM, Social CRM, Enterprise 2.0 and everything that ties them together…sometimes. In this case we were, and I thought it was worth sharing a very important contribution to the discussion. The topic was Social Experience Design [...]

Continue Reading
← Previous Entries Next Entries →
  • Contributors

    • Anthony Nemelka RSS feed (2)
    • Esteban Kolsky RSS feed (103)
    • Graham Hill RSS feed (7)
    • Kate Leggett RSS feed (30)
    • Mark Tamis RSS feed (25)
    • Michael Krigsman
    • Mike Boysen RSS feed (68)
    • Mitch Lieberman RSS feed (53)
    • Prem Kumar Aparanji RSS feed (74)
    • Wim Rampen RSS feed (26)
  • Recent Posts

    • Products Come and Go – Customers Will Always Have Needs
    • Trends in the CRM Software Market 2012
    • Forrester’s Top 15 Trends for Customer Service in 2012
    • Lithium Closes Round D of Funding – First Take
    • A Healthy Diet of Email
  • Categories

Avatars by Sterling Adventures
PageLines by PageLines