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Lithium Closes Round D of Funding – First Take

On January 6, 2012 By Esteban Kolsky

On January 5th, 2012 Lithium Technologies announced it had closed Round D funding to the tune of $53.4 million, adding to the $39 million it had raised in previous rounds.  The proceedings will go towards “completing the suite” and international expansion according to the company.

Among the new funding partners, Lithium signed up NEA as [...]

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Social Renaissance in Sight

On January 3, 2012 By Esteban Kolsky

Please don’t run for the door – you won’t hear Gregorian chants, ye olde english, or be forced to eat boar legs with your hands.

Not that kind of Renaissance.  Promise.

Remember when we learned about the Renaissance period in school? Me neither — thank heavens for Wikipedia!

The actual Renaissance was the [...]

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How Big is Big Data?

On January 2, 2012 By Esteban Kolsky

I have been doing a lot of behind the scenes work lately (talking on the phone or in person with lots and lots of people – and also being sick and unable to write or talk, but thinking).  There are many good things that will come out of this past month of misery and agony [...]

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The Best is Yet to Come in Social

On December 30, 2011 By Esteban Kolsky

Trust me, it sounds better if you sing it with Tony Bennett’s voice and to the melody of “The Best Is Yet To Come” (here is a video of him and Diana Krall singing it — Merry Christmas and Happy New Year present from me to you).

The truth is that I have [...]

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Rethinking “Social” in 2012

On December 18, 2011 By Prem Kumar Aparanji
Source: Spiegel.deI am passionate. Passionate in all things that allow us all, the humanity, to make the world a better place. But since that's kind of a tall order and a huge field to work in, I chose Customer Relationship Management back in 2000...
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Customer Service in 2012 and Beyond

On December 6, 2011 By Esteban Kolsky

I wrote a great (by my standards) post on where Customer Service is going in 2012 and beyond including investment areas, percentage growth by budget, and more — all based on what I am hearing from clients and trusted sources.

Check it out at Moxie’s Blog.

(feel free to leave comments below or [...]

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Time is not Social

On November 28, 2011 By Mitch Lieberman
Time is more Valuable than Money People are more Important than Things Friendships are more Important than Friends Relationships are more Important than Re..<careful> Spending Time with People is Definitely Cooler than spending Money on Things Likes are Lazy Fans are Fickle Followers are <becoming> Disengaged Retweeting (should not even be a word), is simply [...]
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What is the Social CRM interface of the future?

On November 22, 2011 By Prem Kumar Aparanji
I am following the #scrm11 hashtag on Twitter to be informed about the Social CRM event in Paris, France and then I see this tweet (being reported from the event, not the person's question, I presume):It seemed to me from the tweets (please correct me ...
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Business Transformation, social CRM, E2.0 & ACM

On November 22, 2011 By Mark Tamis
Forget all this talk about “Social Business”, “Social Enterprise”, “Social Organization”, “Social XYZ” – your business already is “Social” because by its very nature it consists of people interacting with each to get work done. Collaboration is already happening within your ecosystem – between employees, different departments, suppliers, channels, buyers, customers without the need to add [...]
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It Works, It Actually Works! Holy Framework, Batman…

On November 15, 2011 By Esteban Kolsky

Who would’ve thunk, huh?

Back in 2002-2003, while I was at Gartner, I introduced a vision for Customer Service for the next 15-20 years.  There were three stages to this vision, all seemed unrelated and although slightly possible at the time, not necessarily the easiest and most common path.  They were solutions based on technology [...]

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    • Trends in the CRM Software Market 2012
    • Forrester’s Top 15 Trends for Customer Service in 2012
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