Forrester’s Tech Radar Assessment Of 24 Contact Center Technologies For Customer Service On September 27, 2011 By Kate Leggett (Forrester Research) Continue Reading
5 Things You Need To Know About (Social) CRM (Definitions) On September 6, 2011 By Wim Rampen Continue Reading
Free online courses from Stanford useful for Social Analytics On September 1, 2011 By Prem Kumar Aparanji Continue Reading
Customer Delight or a Brilliant PR Stunt? You Decide On August 22, 2011 By Mitch Lieberman Continue Reading
Turbocharge Customer Service With Social Channels On August 17, 2011 By Kate Leggett (Forrester Research) Continue Reading
Service Can and Should be Proactive – Social or Not On August 17, 2011 By Mitch Lieberman Continue Reading