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Currently viewing the category: "Enterprise 2.0"

Who Leads the Social CRM Market? – An Analysis

On April 23, 2011 By Mitch Lieberman
The question was raised on Focus and my answer may have surprised a few people. I started my answer with a disclaimer “I work at Sword Ciboodle” (a technology vendor for those of you who do not know). I then proceeded to state my opinion that no technology vendor currently leads the market, even questioning [...]
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The Ground -Up Product Penetration & Disruption Model

On March 21, 2011 By Mike Boysen

Do you work in an Enterprise that organizes itself though a command & control hierarchy, makes decisions behind closed doors, and basically prevents you from collaborating with your team – and worse, your customers? If this sounds like you, there is hope that one day your Enterprise will find itself with a Universe of pre-connected [...]

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Customer Insights, Collaboration, and Cloud in 2011

On December 14, 2010 By Mark Tamis
It’s that time of the year again, when we look back to the past and try to project what will happen in the future. Although I do not consider myself to be an analyst, I do have some ideas I’d like to share concerning my areas of interest. The year 2010 has seen a rapid [...]
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Customer Insights, Collaboration, and Cloud in 2011

On December 14, 2010 By Mark Tamis
It’s that time of the year again, when we look back to the past and try to project what will happen in the future. Although I do not consider myself to be an analyst, I do have some ideas I’d like to share concerning my areas of interest. The year 2010 has seen a rapid [...]
Continue Reading

Framework for a Collaborative Enterprise

On November 30, 2010 By Prem Kumar Aparanji
Image via WikipediaWhile I wait with baited breath if I will be able to jump through all the hoops in time to get all the approvals required for an international travel at short notice and thus be able to board the flight to Hong Kong in less than 11 h...
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Framework for a Collaborative Enterprise

On November 30, 2010 By Prem Kumar Aparanji
Image via WikipediaWhile I wait with baited breath if I will be able to jump through all the hoops in time to get all the approvals required for an international travel at short notice and thus be able to board the flight to Hong Kong in less than 11 h...
Continue Reading

Its about the Streams, but which one? Where’s the time to think?

On November 10, 2010 By Prem Kumar Aparanji
First Images of the Ion Collision in LHC. GizmodoThis is yet another post that combobulates more than brings clarity. But I had to post this to straighten the thoughts in my mind. Some might find it thought leading, as in leading your thoughts to somew...
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Its about the Streams, but which one? Where’s the time to think?

On November 10, 2010 By Prem Kumar Aparanji
First Images of the Ion Collision in LHC. GizmodoThis is yet another post that combobulates more than brings clarity. But I had to post this to straighten the thoughts in my mind. Some might find it thought leading, as in leading your thoughts to somew...
Continue Reading

Service Agility thru Adaptive Case Management

On October 27, 2010 By Mark Tamis
Who hasn’t been there? After waiting 20 minutes on hold with Customer Service, then 15 mins for explaining your problem, the Contact Center Agent says she is really sorry, but can’t do anything about resolving  it because something first has to be done by some other department, or it the system won’t let her do [...]
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Enterprise 2.0 And The Different Flavours of Social CRM

On October 20, 2010 By Mark Tamis
Social CRM and Enterprise 2.0 are a natural fit. In an endorsement for the Enterprise 2.0 book, Leo Apotheker (now heading HP) said that “McAfee clearly understands the role of IT in creating superior customer value…”, and indeed, I very much agree with this statement. However, where I believe software vendors have put too much [...]
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