Effective CRM
RSSTwitterFacebookLinkedInGoogle+
  • Home
From the monthly archives: January 2012

Products Come and Go – Customers Will Always Have Needs

On January 31, 2012 By Mike Boysen
Finding Customer Needs

One of the most important things I’ve learned in my CRM career is that innovation is the biggest driver of long term success for any business. By long term, I mean well beyond the lifetime of a product or service. I’ve worked with many companies that have owners that seem to be [...]

Continue Reading

Trends in the CRM Software Market 2012

On January 10, 2012 By Mike Boysen
Salesforce.com

I don’t make it my job tracking trends in the CRM software market, Paul Greenberg already does this here http://www.zdnet.com/blog/crm/crm-watchlist-2012-the-winners-list/3966. After reading his post today, though, I decided to circle back to a quick and dirty analysis I did the other week after hearing that Google Insights actually had a strong correlation [...]

Continue Reading

Forrester’s Top 15 Trends for Customer Service in 2012

On January 6, 2012 By Kate Leggett (Forrester Research)
With 2011 still bright and full of hope for most of us, what are the key trends that customer service professionals need to pay attention to as you plan for success this year? Here are the top trends that I am tracking. My full report will be published...
Continue Reading

Lithium Closes Round D of Funding – First Take

On January 6, 2012 By Esteban Kolsky

On January 5th, 2012 Lithium Technologies announced it had closed Round D funding to the tune of $53.4 million, adding to the $39 million it had raised in previous rounds.  The proceedings will go towards “completing the suite” and international expansion according to the company.

Among the new funding partners, Lithium signed up NEA as [...]

Continue Reading

A Healthy Diet of Email

On January 5, 2012 By Mitch Lieberman
Here is the question: How does Email communication fit into your 2012 corporate diet? Specifically, is there such a thing as a healthy diet of Email? Within your organization do you encourage email use, discourage it or leave well enough alone and go with the flow? I know some would like this to be a [...]
Continue Reading

Which Contact Center Technologies For Customer Service Are Being Adopted?

On January 3, 2012 By Kate Leggett (Forrester Research)
The contact center solutions ecosystem that customer service organizations use has grown more complex over time, as highlighted in our latest Tech Radar on these solutions. Customer service executives struggle to enforce consistent processes for their ...
Continue Reading

Social Renaissance in Sight

On January 3, 2012 By Esteban Kolsky

Please don’t run for the door – you won’t hear Gregorian chants, ye olde english, or be forced to eat boar legs with your hands.

Not that kind of Renaissance.  Promise.

Remember when we learned about the Renaissance period in school? Me neither — thank heavens for Wikipedia!

The actual Renaissance was the [...]

Continue Reading

How To (Not) Get Smart About Big Data

On January 2, 2012 By Wim Rampen
If you are to believe the talk of twitter-town and its suburbs, due to the connectivity of numerous devices worldwide, we (will) also have available so much data, it is just waiting to be mined and will change how we do, well..,  just about everything...
Continue Reading

How Big is Big Data?

On January 2, 2012 By Esteban Kolsky

I have been doing a lot of behind the scenes work lately (talking on the phone or in person with lots and lots of people – and also being sick and unable to write or talk, but thinking).  There are many good things that will come out of this past month of misery and agony [...]

Continue Reading
  • Contributors

    • Anthony Nemelka RSS feed (2)
    • Esteban Kolsky RSS feed (103)
    • Graham Hill RSS feed (7)
    • Kate Leggett RSS feed (30)
    • Mark Tamis RSS feed (25)
    • Michael Krigsman
    • Mike Boysen RSS feed (68)
    • Mitch Lieberman RSS feed (53)
    • Prem Kumar Aparanji RSS feed (74)
    • Wim Rampen RSS feed (26)
  • Recent Posts

    • Products Come and Go – Customers Will Always Have Needs
    • Trends in the CRM Software Market 2012
    • Forrester’s Top 15 Trends for Customer Service in 2012
    • Lithium Closes Round D of Funding – First Take
    • A Healthy Diet of Email
  • Categories

Avatars by Sterling Adventures
PageLines by PageLines