August 2010 Archives - Effective CRM

A Long Tail Look at CRM as a Platform

On August 27, 2010 By Mike Boysen

I’ve been reading a simple, yet really really cool book this week. It’s called Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers. When Wim Rampen mentioned it recently the titled sounded a lot like me (ok, 1/3 – challenger). As with most things I’m attracted to, it’s a simple framework [...]

Top 8 Considerations For Evaluating and Deploying CRM

On August 25, 2010 By Mitch Lieberman

I was invited by Focus.com and Sage SalesLogix to present as part of panel and discussion: CRM in the Cloud: The Top 8 Considerations for Building Brighter Prospects for Your Business. For those of you who know me, I often write on topics somehow aligned with Social CRM or Social Business, spending time looking forward. Recently, I find [...]

My Painful Journey from CRM to Social CRM

On August 21, 2010 By Mike Boysen

I was dragged kicking and screaming into the Social CRM fray – so, I apologize for the crudeness of this post, but I just have to let it flow.

A number of years ago, I began a personal journey to discover where the real value of CRM was hiding. I was tired of installing software [...]

Social Media vs Social Customer Relationship

On August 20, 2010 By Prem Kumar Aparanji

Image via WikipediaNotice that I have not used the words marketing or management in the title of this post? This post is just some notes I wanted to take (& thus share) based on what I am reading in the marvelous book called "Business Model Generat...

Verizon Breaks Phones

On August 20, 2010 By Mike Boysen

If United broke planes, that would be really big news. So, it should be big news that Verizon breaks phones. I’ve been impatiently waiting for my Froyo update (Android 2.2). According to all reports, they were supposed to be done with the Droid 1 round on August 18th. The 18th came and went. No Froyo. [...]

Hey Esteban, What About the Physical Channel?

On August 18, 2010 By Esteban Kolsky

Anthony Nemelka is a long-time veteran of the CRM industry, having previously served as a senior executive at both Peoplesoft and Epiphany and most recently co-founder and CEO at Helpstream. This is the second in his series of posts this week on “The Last Mile of Social Collaboration.” And ending months of speculation, he’s finally [...]

Bringing Real-time Collaboration Into CRM

On August 17, 2010 By Mike Boysen

A long time ago, really long time ago, when networked, multi-user CRM became a reality, we all thought it was so cool that we could see a meeting, or a To-do, or an Email that was created or acted upon by someone else. And so the story goes for nearly 20 years. Fast forward to [...]

The Last Mile of Social Collaboration

On August 16, 2010 By Esteban Kolsky

Today’s guest post is by Anthony Nemelka. Anthony Nemelka is a long-time veteran of the CRM industry, having previously served as a senior executive at both Peoplesoft and Epiphany and most recently co-founder and CEO at Helpstream. Rumor has it he’ll be announcing his latest endeavor later this week. We often save the biggest problems [...]

Will The Social Customer Revolt Against The Indifference in Management?

On August 16, 2010 By Esteban Kolsky

Find out in my exclusive post at TheSocialCustomer.com! Share

A Social Business Power Nap

On August 13, 2010 By Mitch Lieberman

I could not help myself, apologies to Dion and the rest of the folks at Dachis, you do great work, the title just sort of came to me. The driver for the title, and for this post, is Dion’s post The 2010 Social Business Landscape. I do want to thank Dion and the rest of [...]

Verizon Breaks Phones

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